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Q: How can I be sure that shopping on-line at this site is safe?
A: RouterBitsDirect.ca uses SSL Technology (Secure Sockets Layer) to process credit
card transactions. We use industry standard encryption technologies when
transferring and receiving and data that you exchange with our site. This same
industry standard SSL Technology is used by major banks and stock brokerage
firms. This encryption procedure "scrambles" the information you send us and
makes online transactions extremely safe. Despite what you have heard, it is not
simple to "hack" to intercept your personal information and decode it. Billions
of dollars are spent via the web everyday.
Q: Is there any product that I cannot order online?
A: Yes, parts are not ordered via the Internet. If you wish to order a part
please call us directly with your make and model number @ 1-888-768-8370 or (519)326-2461.
Q: How will I know if something I ordered isn't in stock?
A: Under the rare circumstance that we will not be able to fulfill your order or
the product is on backorder you will be notified A.S.A.P by our staff.
Q: Does your pricing include the shipping costs?
A: No, our prices do not include shipping costs. Shipping costs are calculated
based on the destination & weight of the order. During the checkout process you
will receive a shipping quote before your order is completed.
Q: Does RouterBitsDirect.ca offer customer charge accounts?
A: Unfortunately, RouterBitsDirect.ca does not offer charge accounts. All sales are on the
cash and carry basis.
Q: What about sales tax?
A: RouterBitsDirect.ca is required to charge the standard 5% GST sales tax on
all orders shipped to addresses throughout Canada. RouterBitsDirect.ca is
required to charge 8% PST in addition to the 5% GST on all orders shipped to
addresses throughout Ontario. Orders shipped outside of Ontario are not subject
to the 8% PST tax.
Q: That has got to be a pricing error or misprint?
A: We take extra effort to ensure that our pricing and product information is
accurate and up to date, but from time to time we do make errors. In the event
of an error, we do reserve the right to make the necessary correction to the
pricing, typographical, or printing mistakes. Prices are subject to change
without notice and are limited to stock on hand.
Q: Are there any additional costs for shipping orders to remote locations?
A: Yes. Orders shipped to remote areas will be required to pay additional
shipping costs. These costs will be included in the shipping amount displayed
during checkout. If the order is over 75lbs you may be required to contact a
customer service representative @ 1-888-1-888-768-8370 or (519)326-2461 for a rate quote.
Q: How long will it take for me to receive my order?
A: Please allow 7-10 business days for your delivery.
Q: What are my shipping options?
A: The shipping options are displayed in the shipping portion at checkout.
Currently RouterBitsDirect.ca ships with Canada Post and Purolator courier services.
Q: Can I track my order once it has been shipped?
A: Depending what you choose as your shipping option at checkout, you may be
able to track your package online. If you selected Canada Post, you should
receive an e-mail with tracking information.
Q: Can my "ship to" address be different than my "bill to" address?
A: Yes, but please be aware that for security purposes your billing address must match that
on file with your credit card company
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